If you send us a message, you should receive a reply within 1 or 2 business days. If you sent us several messages and have not received a single reply that probably means your email server or anti-spam software is blocking our messages. Make sure you can accept messages from the pcshorthand.com domain and from help@pcshorthand.com. If you still don't get a reply, we suggest you open a free email account at www.gmail.com and send us messages from your Gmail account.
If you are encountering problems using Shorthand, we would appreciate it if you check out the on-line documentation for solutions to common problems before contacting us.
OfficeSoft LLC is located in Southern California (30 miles east of Los
Angeles).
Our business model is to keep product prices as low as possible by maintaining
"virtual" offices on the Internet so we currently do not offer telephone support. If
you need help, please
contact us by e-mail using one of the links below.
We respond to messages
Monday to Friday 9 am to 3 pm PST (except US holidays and announced
vacation periods).
For Feedback and Suggestions send EMAIL to:
For Sales and Tech Support send EMAIL to:
NOTE: Our mailboxes can only accept messages of 16,000 characters or less; if you need to send us a large file, please send us a brief message and we'll let you know how to send large files to us.